When refunds may apply for diagnostic fees, billing errors, or cancelled visits — and how to request a review.
Refund requests are reviewed case by case. Completed approved repairs are generally not refundable once parts are installed.
This page explains how refunds work for diagnostic fees, approved repair work, and related charges for authorized appliance service.
Refund requests are reviewed case by case. Typical situations include a cancelled visit before travel begins, a duplicate charge, or a billing error. Completed and approved repair work is generally not refundable once parts are installed and the job is verified.
If a diagnostic fee was collected and the visit did not occur for a reason on our side, we will refund or credit that fee. If a technician completed the on-site diagnosis as scheduled, the diagnostic fee usually remains due.
Contact us with your name, service address, appointment date and the reason for the request. We respond as quickly as we can and confirm the outcome in writing.
Approved refunds are processed back to the original payment method when possible. Bank or card processing times can vary.
