How to cancel or reschedule a diagnostic or repair visit, notice expectations, and what happens if parts were already ordered.
Contact us as soon as you need to change an appointment. Same-day cancellations after a technician is en route may incur a trip fee.
This Cancellation Policy explains how to change or cancel a scheduled diagnostic or repair visit.
Please contact us as soon as you know you need to change the appointment. Phone or the contact form both work. Include your name, address and the booked date or window.
Cancellations or reschedules with reasonable notice help us free the slot for another customer. Same-day cancellations after a technician is already en route may still incur a trip or diagnostic fee where applicable — we will explain this when you book.
If we must cancel or move your visit because of parts delays, weather, or scheduling issues, we will notify you as early as possible and offer a new appointment window.
If you cancel after approving and ordering a part, unused-part return rules may apply. We will confirm any costs before proceeding.
