How refunds, unused-part returns, and appointment cancellations work for La Cornue appliance service.
Refunds are reviewed case by case. Unused parts may be returnable. Contact us promptly to cancel or reschedule a visit.
This policy explains refunds, unused-part returns, and how to cancel or reschedule a diagnostic or repair visit.
Refund requests are reviewed case by case. Typical situations include a cancelled visit before travel begins, a duplicate charge, or a billing error. Completed and approved repair work is generally not refundable once parts are installed and the job is verified.
If a diagnostic fee was collected and the visit did not occur for a reason on our side, we will refund or credit that fee. If a technician completed the on-site diagnosis as scheduled, the diagnostic fee usually remains due.
Contact us with your appointment details, the charge in question, and a short description of what happened. We will confirm whether a refund or credit applies.
Approved refunds are processed back to the original payment method when possible. Bank or card processing times can vary.
If an original manufacturer part was ordered with your approval but not installed — for example because you cancelled before installation or a different fix was chosen — we will discuss return eligibility with you. Supplier restocking rules may apply.
Parts that have been fitted and verified as part of a completed repair are not returnable as new stock. Issues with installed parts are handled under the applicable workmanship or parts warranty.
Any returnable unused part must be unused, complete, and in resalable condition with original packaging when the supplier requires it.
Contact us with your service details and the part in question. We will confirm whether a return is available and any restocking or shipping costs before you send anything back.
Contact us as soon as you need to cancel or move a scheduled visit. Include your name, service address, and the booked window so we can update the schedule quickly.
Cancellations or reschedules with reasonable notice help us free the slot for another customer. Same-day cancellations after a technician is already en route may still incur a trip or diagnostic fee where applicable — we will explain this when you book.
If we must cancel or delay a visit, we will contact you promptly and offer the next available window.
If you cancel after approving and ordering a part, unused-part return rules above may apply. We will confirm any costs before proceeding.
